CQI-14 Training

TopQM-Systems - Your Competent Partner in Training around the CQI-14 Guideline for Consumer-Centric Warranty Management

We at TopQM-Systems are an independent, globally active consultancy and training organization for the automotive industry, a long standing member of the AIAG, a licensed training partner of AIAG, and certified to ISO 9001.
We are one of the leading providers of training in all process-relevant AIAG CQI standards in Germany and Europe. Due to our long standing audit and training experience we have developed special AIAG seminar concepts that are understandable, practice-oriented and conform to the requirements of the AIAG CQI qualification guidelines.


On the basis of our long standing CQI audit and seminar experience, we offer the following AIAG CQI-14 seminars:


Module 3.0: "Understanding AIAG CQI Self Assessment" (1 Day)

CQI-9, CQI-11, CQI-12, CQI-15, CQI-17, CQI-23, CQI-27 possible


  • AIAG CQI information
  • CQI self assessment setup
  • activity packages handouts
  • main audit questionnaire
  • job audit application
  • special processes
  • team and individual projects
  • exchange of experience.

Certificate: AIAG attendance certificate "Understanding AIAG CQI Self Assessment”

AIAG CQI-14 (1 day)


  • CQI-14 basic knowledge
  • History and development of the CQI standard
  • Content and structure of the CQI-14 elements
  • Best Practices
  • Progress in customer satisfaction
  • Continuous improvement process
  • Robust warranty management programme
  • Consumer-oriented approach
  • Warranty management

Certification: Certificate of participation "AIAG CQI-14“


Our AIAG CQI Seminar Services at a Glance

  • CQI auditor training corresponding to the respective AIAG special processes and process tables
  • CQI training and workshops incl. life audits
  • “On-the-job training” CQI self-assessments, to enable you to independently carry out the annual CQI audits
  • Compact training of your company maintenance concerning service and inspection in compliance with documentational evidence according to the respective AIAG CQI requirements
  • Training documentation and audit checklists in English and/or German
  • CQI continuous improvement process workshops and moderation
  • CQI FMEA workshops and moderation
  • Issue of TopQM AIAG CQI certificates and/or certificates of participation


Our AIAG CQI Skills – Your Advantages

Make use of our extensive know-how and benefit from our long standing AIAG CQI project and seminar experience. The following advantages speak for themselves and for us:

  • We are market leader in implementing and further developing the AIAG requirements, as well as in conducting CQI process audits and providing CQI employee training.
  • Well-known automotive companies are among our satisified customers (refer to the TopQM reference list)
  • We are globally active and internationally positioned
  • Our consultants are qualified automotive process auditors and experienced AIAG CQI trainers
  • Our CQI auditor trainings are recognized certificates of competence and conform to the standard requirements of the AIAG CQI auditor qualification requirements
  • We are a long standing corporate member of AIAG / Michigan / USA (publisher of the CQI standards)
  • We carry out in-house training specially tailored to your production processes at guaranteed fixed prices
  • We are ISO 9001 certified
  • We are a member and licensed training partner of AIAG