CQI-14 Automotive Warranty Management: A Guideline for Industry Best Practices

Significance and Application of the CQI-14 Guideline

The North American automotive association AIAG (Automotive Industry Action Group) is publisher of the CQI-14 guideline. The CQI-14 provides a guideline for warranty management from the perspective of the end user to ensure a smooth winding up of warranties. As a long standing member of the AIAG, TopQM-Systems already specialized early on in the introduction, development and qualification of employees according to the content of CQI-14 and its transfer of knowledge, including methods of „best practice“.

The CQI-14 guideline „Automotive Warranty Management: A Guideline for Industry Best Practices“ was developed by the AIAG (Automotive Industry Action Group) to increase customer satisfaction of the end user while at the same time continuously improving the „warranty management programme“ throughout the manufacturer and supplier chain.
The focus of this warranty programme is positioned from the point of view of the end user and describes „best practice“, „process considerations“, „risk minimization“ and „case studies“, thus ensuring an improved warranty management programme in mutual agreement.
The guideline is structured in individual process steps so that the risks are presented transparently to all process participants, from T2 sub-suppliers of individual components and T1 suppliers of vehicle components, through to OEM vehicle manufacturers, to the end users, promoting proactive action by all process participants by means of process examples.


This manual incorporates a CD that contains evaluation sheets, glossary, NTF decision tree, NTF failure tree analysis tool add-on and case studies.

TopQM-Systems Global CQI-14 Service

•    CQI seminar (basic knowledge) 1 day seminar
•    CQI-14 workshop (Best Practice Training) 1-3 days
•    CQI-FMEA training (Failure Mode and Effect Analysis)
•    Integration of „CQI-14“ in your existing QM system


TopQM-Systems already conducts AIAG CQI in-house training and best practice workshops for well-known automotive companies througout the supply chain. Make use of our special know-how and contact us for your consultation interview or for an individual, detailed service offer at no charge and without obligation.


Examples of TopQM-Systems projects and references for CQI audits and CQI auditor training (extract):

  • Robert Bosch
  • BMW
  • Advaltech
  • Opel
  • Schaeffler
  • SKF
  • Doduco
  • Ejot
  • Kern Liebers
  • GKN
  • IMS Gear
  • Autoliv
  • Lear
  • Styner und Bienz... and many more

We shall gladly provide you with a contact person and contact data for the above-mentioned project and reference examples upon request.